Orders and paymentsTo purchase aquatic plants you have two options, you can do it by yourself by purchasing the plants you prefer in the "Aquatic Plants for sale" section, or if you need assistance you can place your order via our customer service via WhatsApp or email. You can find our contact details here.
The purchase of pond liners, on the other hand, is managed exclusively through our customer service.
Our staff can help you prevent serious problems in your pond such as having infesting or inappropriately sized plants. The plants we recommend are also covered by a rooting guarantee!
For orders placed through our staff via WhatsApp or email, we will inform you directly about the amount to be paid, and you can make the payment via the methods indicated below.
At the bottom of this page you can find information on order management, which I suggest you to read!
The transaction is safe and secure. No sensitive data is stored by us, but it is managed via the well-known Stripe platform.
IBAN: IT71O0301503200000003683575
Bank transfer to: piante acquatiche di serra davide
Reason: aquatic plants + "name and surname of the person receiving the plants" (e.g. aquatic plants Mario Rossi)
After you have made the payment write to us for confirmation via WhatsApp or email (better with a photo of the receipt so we can correctly associate the payment to your order). In any case, the shipment will be made after the actual crediting of the transfer. Let us know the shipping address specifying the name and surname of the person receiving the shipment, city, postcode, street, house number, any notes for delivery, telephone and email for communications from the courier.
To pay with your Paypal account, ask us via WhatsApp/email for the personalised link with the amount. In this way you may be charged the Paypal processing fee in the case of large amounts.
Important information on order management
Delivery times vary from a few days to a week depending on the day the payment is received and of where you are located.
Orders paid by bank transfer are considered paid on the day they are credited to our account.
Shipments are made on Mondays and Tuesdays.
All shipments of plants are optimally handled to ensure delivery within the same week in which the shipment leaves (we therefore try to avoid plants sitting in courier warehouses over the weekend).
All orders paid for within the weekend are shipped the following week.
If you need to receive the plants on a particular day, you can request this when placing your order and we will try to do our best to accommodate your request (both date and time cannot be guaranteed as it depends on the courier's timing, which in some cases can vary from the standard).
After payment, your order will be processed as follows.
Shipments are normally only made on Mondays. We may also ship on Tuesdays to countries where transit time is very fast (e.g. Germany or Austria).
Couriers typically take 48-72 hours for delivery.
We therefore ship in such a way as to make sure that they are delivered by Friday at the latest.
If we feel there is a risk to the plants in case of delays due to couriers, we prefer to ship the plants at the beginning of the following week, at our sole discretion.
On the evening of the day of departure of the items, you will be notified by us that the shipment has been dispatched.
It is strictly forbidden to send any kind of reminder, as it will not only be ignored but will also slow down our operations.
If you have any doubts about the reason why you have not yet received the dispatch notice, please read again carefully the points "What is the delivery time?" and "What does happen after payment?".
Assistance service for 12 months
This means that for any doubts you may have about the plants you purchase or about the pond in general, you can contact us via email or WhatsApp and you will receive an answer in no time!
100% guaranteed plant rooting
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