Contact

For information about purchasing, orders or assistance on purchased plants, you can contact us via the following channels:

Email: balancedpondexperts@gmail.com

WhatsApp: through the phone number 0039 3517736558 (Write or send a voice message on WhatsApp!)

It is not possible to call on this phone number. All requests are handled via email and WhatsApp by our staff.

For a quick consultation about the plants to place in your pond, please fill out the form below.

For a detailed consultation with a plant layout, book the Pond Consultation.

Customer service hours:

From Monday to Friday from 9 am to 8 pm.

You can write to us at any time, 24 hours a day, 7 days a week, but all the enquiries received after the indicated hours are read and answered on the next business day.

DO YOU WANT A QUICK CONSULTATION ABOUT YOUR POND?

1. High-definition photos of your pond (seen from different perspectives)

2. Maximum length (measured, NOT approximate)

3. Maximum width (measured, NOT approximate)

4. Water depth in deepest areas (measured, NOT approximate)

5. Depth of water in the shallowest areas around the perimeter (measured, NOT approximate)

6. How much sun and shade the pond gets during the day

(e.g. full sun from 8am to 3pm, shade after 3pm). IMPORTANT: There must be at least half a day of direct sun for plants to take root

7. Report the possible presence of herbivorous fish, turtles, ducks

8. Origin of water, e.g. rainwater, aqueduct, river, spring or well

(report any presence of limestone or other abnormal water characteristics)

9. Would you like to add micro-perforated baskets (of a size to suit the measurements of your pond) to your shipment, in which to plant plants to optimise their phyto-purification effectiveness?

YesNo